Shipping policy

1. Processing Time
All orders are processed within 1–3 working days after payment is confirmed. Orders are not shipped or delivered on weekends or public holidays.

2. Shipping Duration
Delivery typically takes:

• West Malaysia: 2–4 working days

• East Malaysia: 3–7 working days
  Delivery times may vary due to courier delays, weather conditions, or peak seasons. 

Note - If your package is not successfully delivered and is sent back to GOMENTO by the courier company, we will contact you to provide the option of reshipment. Reshipment will be charged accordingly. The original shipping fee is not refundable. 

3. Shipping Charges
Shipping fees are calculated at checkout based on your location and the weight/size of the items.

4. Order Tracking
Once your order is shipped, a tracking number will be provided via email or SMS. You may track your parcel on the courier’s website.

5. Incorrect Address
Please ensure the shipping address provided is accurate. We are not responsible for delays or lost shipments caused by incorrect or incomplete addresses.

6. Delivery Attempts
If the courier is unable to deliver after multiple attempts, the parcel may be returned to us. Re-delivery charges may apply.

7. Contact Us
For any shipping-related questions, contact us at sameer@gomento.com.